Feedback
Integrated Support Personnel (ISP) values the feedback of our consumers, their families, advocates and contracting agencies. We are committed to best practice and welcome feedback regarding our services. If you have any complaints, suggestions or feedback, we encourage you to reach out to us via the below form. Your name and details are optional, but if you would like a response, please ensure you have filled out your name and contact details. For more information on our feedback and complaints policies and procedures, please visit here. Thank you
If you feel a complaint has not been sufficiently or appropriately addressed, you can seek to have the matter escalated to ISP’s Managing Director, or alternatively you may choose to seek advice through any of the following agencies:
National Disability Insurance Agency (NDIS Participants)
Email: feedback@ndis.gov.au
Phone: 1800 800 110
Victorian Department of Health and Human Services
Email: complaints.reception@dhhs.vic.gov.au
Phone: 1300 884 706
Victorian Disability Services Commissioner
Email: complaints@odsc.vic.gov.au
Phone: 1800 677 342 (TTY 1300 726 563)
Mail: Level 30/570 Bourke St, Melbourne VIC 3000
Skype: call or email to make an appointment first
Disability Advocacy Resource Unit
Web: www.daru.org.au
Phone: (03) 9639 5807
Australian Human Rights Commission
Web: humanrights.gov.au
Phone: 1300 656 419
Commission for Children and Young People Victoria
Email: childsafe@ccyp.vic.gov.au
Phone: 1300 78 29 78
Office of the Commissioner for Privacy and Data Protection
Web: www.cpdp.vic.gov.au
Phone: 1300 666 444
Victorian Ombudsman
Phone: (03) 9613 6222 or (rural callers) 1800 806 314
Office of the Public Advocate
Web: www.publicadvocate.vic.gov.au/opa-feedback-and-complaints
Phone: 1300 309 337, (03) 9603 9500 or TTY: (03) 9603 9259
Independent Broad-based Anti-corruption Commission
Web: www.ibac.vic.gov.au
Phone: 1300 735 135
NDIS participants purchasing products and services have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Consumer Affairs Victoria provides information and advice and in some cases, dispute resolution services for customer disputes under the ACL. In addition to ACL, you can also contact the Australian Securities and Investments Commission (ASIC) if you have concerns regarding consumer protection in relation to your finances.