Feedback

Integrated Support Personnel (ISP) values the feedback of our consumers, their families, advocates and contracting agencies. We are committed to best practice and welcome feedback regarding our services. If you have any complaints, suggestions or feedback, we encourage you to reach out to us via the below form. Your name and details are optional, but if you would like a response, please ensure you have filled out your name and contact details. For more information on our feedback and complaints policies and procedures, please visit here. Thank you

If you feel a complaint has not been sufficiently or appropriately addressed, you can seek to have the matter escalated to ISP’s Managing Director, or alternatively you may choose to seek advice through any of the following agencies:

National Disability Insurance Agency (NDIS Participants)

Email: [email protected]

Phone: 1800 800 110

 

Victorian Department of Health and Human Services

Email: [email protected]

Phone: 1300 884 706

 

Victorian Disability Services Commissioner

Email: [email protected]

Phone: 1800 677 342 (TTY 1300 726 563)

Mail: Level 30/570 Bourke St, Melbourne VIC 3000

Skype: call or email to make an appointment first

Download Brochure

 

Disability Advocacy Resource Unit

Web: www.daru.org.au

Phone: (03) 9639 5807

Download Brochure

 

Australian Human Rights Commission

Web: humanrights.gov.au

Phone: 1300 656 419

 

Commission for Children and Young People Victoria

Email: [email protected]

Phone: 1300 78 29 78

 

Office of the Commissioner for Privacy and Data Protection

Web: www.cpdp.vic.gov.au

Phone: 1300 666 444

 

Victorian Ombudsman

Web: www.ombudsman.vic.gov.au

Phone: (03) 9613 6222 or (rural callers) 1800 806 314

 

Office of the Public Advocate

Web: www.publicadvocate.vic.gov.au/opa-feedback-and-complaints

Phone: 1300 309 337, (03) 9603 9500 or TTY: (03) 9603 9259

 

Independent Broad-based Anti-corruption Commission

Web: www.ibac.vic.gov.au

Phone: 1300 735 135

 

NDIS participants purchasing products and services have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Consumer Affairs Victoria provides information and advice and in some cases, dispute resolution services for customer disputes under the ACL. In addition to ACL, you can also contact the Australian Securities and Investments Commission (ASIC) if you have concerns regarding consumer protection in relation to your finances.